Returns & Refunds
Thank you for choosing to shop at our website.
If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.
The following terms and conditions apply to all products you have purchased from us.
Interpretation and Definitions
Interpretation
The capitalized terms used in this policy have specific meanings defined under certain conditions. These definitions apply regardless of whether the terms are used in singular or plural form.
Definitions
For the purpose of this Return and Refund Policy:
Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to:
BETA WOLF SYNERGY SOLUTIONS SERVICES LTD
NO 14, TINAPA STREET, ALDENCO ESTATE, GALADIMAWA, ABUJA, FCT, NIGERIA
Registration Number: 7944537
Goods refer to the items offered for sale on the Service, whether tangible or digital.
Orders mean a request made by you to purchase Goods from us.
Service refers to the Website.
Website refers to the URL accessible from https://designdepotstore.online/
You means the individual accessing or using the Service, or the company or legal entity on whose behalf such individual is accessing or using the Service, as applicable.
YOUR RIGHT TO CANCEL YOUR ORDER
While we are confident that you will enjoy our products and goods, we understand that there may be situations where you would like to cancel your order from our website. To exercise your right of cancellation, as described below based on the type of goods, you must inform us of your decision through a clear statement. You can inform us of your decision by:
Email: [email protected]
We will reimburse you no later than 14 days from the day we receive your refund request. The reimbursement will be made using the same payment method you used for the order, and you will not incur any fees for the reimbursement.
DIGITAL GOODS:
Purchase of Recurring Digital Goods and/or Subscriptions: Your payment for services will automatically renew at the end of each subscription cycle. You have the right to cancel your subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect the day after you cancel your subscription, and access to the subscription and/or services will be downgraded or denied. Cancellation does not entitle you to a refund or in-store credit for a partial subscription cycle.
Purchase of One-Time Digital Goods: You have the right to cancel your order within 7 days of purchase without giving any reason by contacting our support at the email mentioned above. If a purchased digital good does not perform as described on the website, you may contact our support at any time, and we will examine your claim. If the claim is found to be valid, we will issue a refund. Refunds will not be granted for instances of purchase abuse.
Purchase of Digital Services as Digital Goods: Returns and refunds for digital services will be evaluated on a case-by-case basis. Cancellation requests should be sent to our support at the email mentioned above. We will exercise our discretion to evaluate cancellation requests, taking into consideration the Terms of Use and the quality of service provided. Misconduct or improper use may also be considered. Incomplete orders may be canceled within 7 days of order placement. Completed orders or milestones may be canceled within 3 days of the delivery of digital services or the notice of delivery, whichever is later.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
